Refund policy

DIGITAL PRODUCTS
Due to the nature of digital downloads, all sales are final. Orders cannot be cancelled, returned, exchanged or refunded once placed, as files are delivered instantly after payment. If you have trouble downloading or editing your template, please contact us at mmfuturethread@gmail.com and we will be happy to help.

PRINT-ON-DEMAND PRODUCTS
Each item is made to order just for you and is sent to production shortly after purchase, so orders cannot be cancelled once placed. We do not accept returns or exchanges for change of mind, incorrect size selection or colour preference.

If your item arrives damaged, defective or with a printing error, please contact us within 30 days of delivery at mmfuturethread@gmail.com with your order number and a photo of the issue. We will send a free replacement or issue a full refund.